Frequently Asked Questions (FAQ) for Willow Aubrey

 

Q: How do I place an order?

A: You can place an order on our website by adding items to your cart and completing the checkout process.

 

Q: What payment methods do you accept?

A: We accept all major credit cards and PayPal.

 

Q: Do you ship internationally?

A: Yes, we ship internationally. Shipping times and costs vary based on the destination and shipping method.

 

Q: How long does it take to receive my order?

A: Shipping times vary depending on the destination and shipping method. Standard local shipping usually takes 3-5 business days, while international shipping can take anywhere from 7 to 21 business days.

 

Q: What is your return policy?

A: Returns are available within 3 days of receival for items that are unworn, unwashed, and in their original condition. Items that are on sale are only eligible for exchange; refunds are not available. Shipping costs are non-refundable.

 

Q: How can I contact customer service?

A: You can contact us through our website's contact form or by emailing us at news@willowaubrey.com.

 

Thank you for choosing Willow Aubrey. If you have any further questions, please don't hesitate to contact us.